One platform. Three market solution packs.
Home health, hospice and senior living each operate differently. VitalHaven is built around the language, rhythms and priorities of each market.
Home Health
Clarity from referral to discharge
Home health agencies manage a constant flow of referrals, authorizations, scheduling changes and documentation requirements. VitalHaven gives your intake and operations team a single place to track what matters — without the noise of a generic CRM.
Phase I focus: inquiry coordination, referral partner relationships, team communication and accountability
What Phase I delivers
- Track every referral from first contact to admission decision
- Manage referral source relationships and surface who needs attention
- Assign and track intake tasks across your team
- Give administrators and supervisors a clear view of pipeline health
- Communicate with referral partners without creating compliance risk
Platform language for Home Health
A morning with the platform
Your intake coordinator opens VitalHaven at 7:45 AM. Three new referrals came in overnight — two from the hospital discharge planner you've been building a relationship with. She can see exactly where each one stands, what's needed to move forward and who owns the next step. No spreadsheet. No group text. No missed follow-up.
Hospice
Coordination built around the family
Hospice care is built on relationships — with patients, families, referral partners and the interdisciplinary team. VitalHaven helps your organization stay coordinated through every stage of the care journey, from first inquiry to bereavement follow-up.
Phase I focus: inquiry coordination, referral partner relationships, IDT communication and accountability
What Phase I delivers
- Track inquiries and referrals from hospital, SNF and community sources
- Manage relationships with referral partners across your service area
- Keep the interdisciplinary team aligned on communication and next steps
- Assign and track tasks across intake, clinical and administrative roles
- Give leadership visibility into pipeline health and team accountability
Platform language for Hospice
A morning with the platform
Your admissions coordinator reviews the overnight inquiries — two from the SNF you've been working to strengthen, one from a family who called directly. She can see the full context for each, assign the intake nurse for the family call and flag the SNF referrals for the relationship manager. The IDT lead can see what's coming before the morning huddle.
Senior Living
Move-in pipeline, managed
Senior living communities compete for residents in a market where relationships, responsiveness and follow-through determine outcomes. VitalHaven gives your sales and operations team the visibility to manage prospects, track community relationships and keep the move-in pipeline moving.
Phase I focus: prospect coordination, referral and community relationships, team communication and accountability
What Phase I delivers
- Track prospects from first inquiry through move-in decision
- Manage relationships with referral sources and community partners
- Assign and track follow-up tasks across your sales and operations team
- Give leadership a clear view of occupancy pipeline and team activity
- Communicate with prospects and families without losing context
Platform language for Senior Living
A morning with the platform
Your sales director opens VitalHaven before the morning stand-up. She can see every active prospect, where each one is in the decision process and which follow-ups are overdue. The two prospects who toured last week both need a check-in call — they're flagged and assigned. The team walks into the stand-up with a shared picture of the pipeline, not a verbal update from memory.
What every market shares
Beneath the market-specific language, every VitalHaven solution pack is built on the same operational foundation.
Non-clinical by design
Operational and administrative intelligence only. No PHI. No clinical decision support.
Role-based visibility
Every role sees what they need — not everything. Built for how care organizations actually work.
Privacy by default
Audit trails, data minimization and access controls built in from day one.
Built to integrate
Designed to work alongside your EMR and billing systems — not replace them.
Ready to shape the platform?
The Founding Design Partners Program is open to a limited cohort of home health, hospice and senior living operators.
Join the Founding Design Partners Program